Privacy policy

This Privacy Policy explains how midclothes (operated by Moss Clothing LLC, “midclothes,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit midclothes.com or purchase our products. Our store serves customers in the United States and focuses on women’s apparel (primarily dresses and tops/blouses).

By using our site, you consent to the practices described here. If you do not agree, please do not use the site.

1) What We Collect

We collect information in three ways: you provide it, it’s collected automatically, or we receive it from service providers.

a) Information you provide directly

  • Identity & contact: name, email address, phone number, billing/shipping address.

  • Account: login email and password (hashed; we cannot view your password).

  • Order details: items purchased, size, price, order notes.

  • Support messages: content of emails or forms you send us (e.g., sizing or return requests).

  • Voluntary marketing preferences: your newsletter opt‑in status.

Payment cards: Payments are processed by Stripe or PayPal. Your full card or bank details are not stored on our servers.

b) Information collected automatically

  • Device & usage: IP address, browser type, device type, referring/exit pages, and timestamps.

  • Cookies & similar tech: small files to keep you signed in, remember cart contents, and measure basic site performance. See Cookies below.

c) Information from service providers (on our behalf)

  • Fraud prevention and payment processing from Stripe/PayPal.

  • Shipping/fulfillment updates from carriers (USPS).

We do not ask for or intentionally collect government IDs, social security numbers, or sensitive health data.

2) How We Use Information

We use information to:

  • Fulfill and deliver orders, process payments, and provide customer support.

  • Operate and improve our website, including debugging and analytics (e.g., page performance).

  • Communicate about orders, returns, exchanges, and important policy changes.

  • Send marketing emails if you opt in (you can unsubscribe at any time).

  • Prevent fraud and secure our services.

  • Comply with law, tax, and accounting requirements.

3) Cookies & Similar Technologies

We use cookies that are necessary to run the store (for example, to remember your cart and keep you signed in) and performance cookies to understand site usage in aggregate. You can control cookies via your browser settings; disabling cookies may impact certain features (e.g., checkout, account login). If we introduce additional cookie categories in the future, we’ll update this page.

4) How We Share Information

We share information with service providers who help us operate the store. These parties may only use your information to perform services for us and must protect it appropriately.

  • Payment processors: Stripe and PayPal handle card/bank data and fraud checks.

  • Shipping carriers & logistics: USPS to deliver orders and provide tracking.

  • Hosting & infrastructure: providers that store our site and databases.

  • Professional advisors & legal: when required to comply with law, enforce our terms, or protect customers and the business.

We do not sell personal information for money. We also do not “share” personal information for cross‑context behavioral advertising as defined by certain U.S. state privacy laws. If our practices change, we will update this policy and provide a method to opt out where legally required.

5) Your Choices

  • Email preferences: Click Unsubscribe in any marketing email, or email [email protected]. Order and service emails will still be sent when necessary.

  • Cookies: Use your browser settings to manage cookies.

  • Account: You can update your name, email, and addresses in your account. Contact us if you need help.

6) U.S. State Privacy Rights (e.g., CA/VA/CO/CT/UT)

Depending on your state, you may have rights to access, correct, or delete personal information, and to opt out of certain uses. To exercise a right, email [email protected] with subject “Privacy Request” and include your name, email, and order number (if any). We will verify your request (for example, by confirming access to the email tied to your orders). You may designate an authorized agent as allowed by law.

If we deny a request, you may appeal by replying to our decision with the word “Appeal.”

7) Children’s Privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child provided personal information, please contact us and we will delete it.

8) Data Security

We protect information with administrative, technical, and physical safeguards. Examples include HTTPS/TLS encryption, password hashing, and restricted access based on job role. Payments are processed by PCI DSS‑compliant providers (Stripe and PayPal); we do not store your full card number or CVV.

No system can be 100% secure. You are responsible for choosing a strong, unique password and keeping it confidential.

9) Data Retention

We keep information for as long as necessary to fulfill the purposes above and to meet legal, tax, and accounting obligations. For example, order records are typically retained for at least seven (7) years under U.S. recordkeeping rules. When information is no longer needed, we will delete or de‑identify it.

10) International Visitors

We operate in the United States. If you access the site from outside the U.S., your information may be transferred to and processed in the U.S., where data‑protection laws may differ from those in your country.

11) Third‑Party Links

Our site may link to third‑party websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing personal information.

12) Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy with a new “Last updated” date. Your continued use of the site after changes means you accept the revised policy.

13) Contact Us

Questions or requests about privacy?

Company Name: Moss Clothing LLC

Company Number: 4484247

Representative Office: 83 Canal Street, Ste 505 New York, NY, 10002, US

Email: [email protected]

Phone: +1 (917) 533-1692

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Eastern Time, ET)

Response Time: Our customer service team typically responds within 12 hours during business days