Returns & Refund Policy

At midclothes, we believe clothing is more than just a product – it’s about confidence, comfort, and self-expression. Every dress, blouse, or top you order should feel like the perfect fit. But we also understand that sometimes things don’t work out: a dress may not fit as expected, a blouse might not match your style, or you may simply change your mind.

That’s why we’ve created a clear and transparent 30-day return and exchange policy and a 3–5 business day refund process. Our goal is to give you peace of mind when shopping online, knowing that if something doesn’t feel right, you have flexible options.

Eligibility for Returns and Exchanges

You can return or exchange most items purchased from midclothes within 30 days of delivery. To qualify:

  • Items must be unused, unwashed, and in original condition, with tags attached.

  • Fabrics should not show signs of wear, such as makeup, perfume, deodorant, or smoke odors.

  • Packaging and accessories should be intact.

Example: If you purchase a maxi dress, try it on at home, and realize the fit isn’t right, you can send it back as long as it still has the tags attached and hasn’t been worn outside.

How to Return or Exchange an Item

  1. Contact us by email at [email protected] with your order number and reason for return.

  2. Our support team will send you detailed return instructions and the return shipping address.

  3. Pack the item securely in protective packaging and send it using any shipping carrier of your choice.

  4. Once we receive and inspect the item, we will process your refund or exchange promptly.

Conditions for Return

To keep the process fair for all customers, returned items must meet these conditions:

  • The return must be initiated within 30 days of receiving the order.

  • The item must arrive back to us in the same condition it was delivered.

  • Products showing clear signs of wear, alteration, or missing tags will not be accepted.

Return Shipping Costs

  • If you are returning because you changed your mind, chose the wrong size, or did not like the style, the return shipping cost is your responsibility.

  • If the item is defective, damaged, or incorrect, midclothes will cover all return shipping costs.

Refund Method and Timing

  • Refunds are always issued back to your original payment method (Stripe or PayPal).

  • Processing time is typically 3–5 business days after we receive your returned item.

  • Depending on your bank or payment provider, it may take an additional 2–3 days for the funds to appear in your account.

Non-Returnable Items

  • Final sale items

  • Gift cards

  • Products that are not in their original condition or missing tags

Damaged or Defective Products

We take quality seriously, but in the rare case you receive a defective or incorrect product:

  • Please contact us within 7 days of delivery at [email protected], including your order number and photos of the issue.

  • We will send you a replacement free of charge, or provide a full refund if the item is unavailable.

Exchange Policy

  • Exchanges are possible for the same item in a different size or color, subject to availability.

  • If your desired size or color is out of stock, we will issue a refund instead.

Reason for Return

We always welcome your feedback. If you return an item, please let us know the reason – whether it’s sizing, fit, style, or something else. This helps us improve our collections and service.

Cancellation Policy

  • Orders may be cancelled within 12 hours of purchase by contacting us at [email protected].

  • Once an order has been processed and shipped, it cannot be cancelled. However, you may still return the product within 30 days of delivery.

Restocking Fee

midclothes does not charge any restocking fees. You will receive the full refund amount for the product (minus shipping if applicable).

Contact Us

If you have any questions about our Refund and Returns Policy, we’re here to help:

Company Name: Moss Clothing LLC

Company Number: 4484247

Representative Office: 83 Canal Street, Ste 505 New York, NY, 10002, US

Email: [email protected]

Phone: +1 (917) 533-1692

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Eastern Time, ET)

Response Time: Our customer service team typically responds within 12 hours during business days

At midclothes, we are committed to making your shopping experience worry-free. Our return and refund process is designed to be straightforward, fair, and customer-friendly. Whether you’re shopping for a flowy summer dress, a chic blouse, or everyday essentials, you can buy with confidence knowing we’ll stand by our products and by you.